Tip: Windows 10 comes with default antivirus software, Windows Defender. If you determine that you're using it, select the Start button > Settings > Update & Security, and then select Windows Defender on the left. Slide the button to Off. Remember to turn it On again.
If you get this error message, 'Sorry it looks like you're on a slow connection…,' Office is taking a really long time to install, or it appears to hang during the install, you may want to cancel the installation and then try some of the following solutions. Try the following solutionsAre you trying to install Office on a Mac? If you're trying to install Office on a Mac, follow the steps in Uninstall Office for Mac, and then restart the Office installation. If you're installing Office on a PC (desktop, laptop, or 2-in-1), try these solutions in the order listed. 1. Does Office hang or freeze at 90%?If your Office installation hangs or freezes at the 90% mark as shown in the screen capture below, this could be because the Windows Installer is busy. For a possible solution, see Installation of Office hangs at 90%. 2. Restart your computer and check if Office installedThe Office installation may have completed. So, after you've restarted your computer, go to Can't find Office applications in Windows 10, Windows 8, or Windows 7? to see if Office actually did install. 3. Use a wired connectionIf Office did not install, try to reinstall after switching to a wired connection. This can help speed up the installation because a wired connection is usually faster than a wireless one. After that, restart the Office installation. 4. If you're on a slow internet connection, install Office using the offline installerThe Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation. For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office. If Office still isn't installing, try some of the options below. 5. Temporarily turn off antivirus softwareFor information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help. Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again. If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.
If Windows can detect your antivirus software, it's listed under Virus protection.
If Windows can detect your antivirus software, it's listed under Virus protection.
If Windows can detect your antivirus software, it's listed under Virus protection.
6. Run online repair from Control Panel
7. Remove and reinstall OfficeCompletely remove Office using the easy fix tool and then reinstall it.
Tip:Do you have an HP 4500 or HP 8500 OfficeJet printer and trying to install Office? If so, stop the spooler service before you start installing Office again.
We apologize for the delayed response, Mike. We want to make sure that your issue gets resolved. A configuration error can cause your Office apps to load slowly. In line with this, we suggest that you download and run the Microsoft Office Configuration Analyzer Tool (OffCAT). This tool provides a quick and easy way to analyze Microsoft Office programs for known configurations that cause problems. To download and run OffCAT, refer to the following link: Office Configuration Analyzer Tool (OffCAT) information.
Additionally, you might be experiencing this issue due to a software conflict that affects Office such as a third-party antivirus software. To rule out any software conflicts, let's perform a clean boot. When you start your computer in a clean boot state, it starts by using a minimal set of drivers and startup programs. This troubleshooting method is designed to isolate if this issue is caused by a startup program or service. For steps on how to perform a clean boot, you can refer to the following link: How to perform a clean boot in Windows.
After you have finished troubleshooting, you may refer to the Reset the computer to start normally after clean boot troubleshooting section to reset the computer to start normally.
Keep us updated with the results, and we will be glad to assist you further.
Last updated: February 2019
Applicable for: Word 2019, 2016, 2013 and 2010; Windows 7 and 10 operating systems
Here’s a question we got some time ago:
Lately, i am noticing some slow down in my Microsoft Word 2016 software performance, this is visible mainly when starting up the software. My feeling is that some additional packages i have installed are causing this. Any ideas from your side?
Microsoft Word’s performance is in general reasonable fast but it can definitely slow down if it’s bloated with add-on software or running on dated or inadequate hardware. In this article, you’ll find some quick DIY tips to make Word work faster than ever before.
Disable Word Add-ins
Microsoft Office software has the capability to host Add-In components. These small software programs extend the capabilities of the standard Office package to improve user productivity. In a way, you can think of those little programs as browser Add-ons, but just for Microsoft Office. The caveat is that sometimes, these Add-Ins slow Word, specially at startup, as the programs are loaded when Word is started causing a noticeable delay. This is probably the most common performance hiccup of Microsoft Office program, so it’s applicable also to Excel, PowerPoint, Access and Visio.
If you notice that Word is slow as startup, you might want to look into your installed Add-Ins and temporarily disable the ones you don’t currently need. Here’s how to accomplish that:
Why Is Microsoft Office 2013 So Slow
Remove unwanted Add-ins
Similar to the previous tip, however, instead of un-checking the COM Add-Ins entries to disable proceed as following:
Consider an hardware upgrade
Couple of readers contacted me reporting slow performance issues when working with large files which included pictures, which caused Word to get stuck. One of the solutions would be to upgrade your computer RAM memory to 8GB, specially if you run multiple programs in parallel or do some intensive work on image and video editing software.
Always work on local documents
Retrieving document and saving changes into files stored in remote locations (OneDrive, SharePoint libraries, shared folders etc’) is typically time consuming and depends on your network performance. Therefore, If possible, ensure that the documents you are working are stored in your local drive. Once done, sync your changes into the network location or save a new version of your document so you can share with others contributors or reviewers.
Note: If possible, also ensure that the local drive storing your documents is uncompressed.
Disable Auto Correct options
By default, Word checks your spelling and automatically correct any mistakes found in your text. Very useful feature, but has a performance penalty.
To skip auto corrections, proceed as following:
Note: you’ll need to check your spelling and Grammar manually (Review tab>> Spelling and Grammar).
Disable Screen Tips
Screen Tips help you receive additional information and guidance when you hover on hyperlinks, comments and so forth. This is useful, but might impact Word performance.
To cancel ScreenTips display in your Word document, proceed as following:
Clean Temporary/Unwanted Files:
Quite often, cleaning up temporary/unwanted files can significantly improve your personal computer performance. Freeware solutions such as CCleaner and TreeSize Free can be specially helpful. Don’t forget to clean both your Temporary files and the Registry. You could also remove unwanted software that are installed in your system using the Add/Remove Programs panel.
Hopefully, these steps should make Word much faster. If you don’t notice anything different, leave us a comment below.
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Wouldn't it be nice if your Internet connection was always fast and never down? Perhaps that day will come. But in the meantime, there are practical things you can do to work around a balky network and still get your day-to-day work done. Although Office 365 is a cloud-based service, it also provides many ways to work with your content offline and to smoothly keep your changes synchronized. Besides, it's sometimes more efficient to work with content offline just because applications run faster and the user interface is more responsive. The point is this: Office 365 gives you the best of both worlds. Here's how to take advantage of that.
Tip
Want to see how slow (or fast) your network connection is? Try the OOKLA Speed test or the Network Speed Test App.
Why is my network so slow?
Although you don't have control over network performance itself, it helps to understand what's going on behind the scenes. The Internet is enormously complex, but there are a few concepts that can help you understand the situation much better. Following the best practices in this article can help workaround performance issues and reduce frustration.
Major factors that affect network performance
Bandwidth and latency The two most important measures of network performance are bandwidth and latency:
Common issues Besides bandwidth and latency, other issues have an impact on network performance and are often unpredictable. Network performance can fluctuate based on the time of the day or your physical location. The network can become clogged when certain events occur that spike the use of the Internet, such as a natural disaster or a major public event. The size and complexity of the page being loaded and the number and size of files being transferred have a direct bearing on performance. A WiFi connection can temporarily degrade: for example, you poll a large conference meeting of thousands by requesting everyone to tweet at the same time.
Considerations for a satellite networkA satellite network is useful when a terrestrial network is not feasible, such as the back country, a cruise ship, or a remote scientific area. These networks rely on satellites positioned in a geosynchronous orbit 22,000 miles above the equator. However, a transmission actually travels about 90,000 miles, and so a satellite network has a slower latency (500 ms or more) than a terrestrial network (20 to 50ms). Under the best of conditions, you may not notice this latency, but for downloading large files, streaming videos, and playing games, you probably will. Another issue is 'rain fade' in which heavy weather, such as thunderstorms and blizzards, can temporarily interrupt satellite transmission.
Are you sure it's the network?
Whenever you experience performance problems, first make sure that your device is not the root cause of the problem. There are two things you can do that might make a big improvement:
For more information, see Windows Performance and maintenance and Tips to improve PC performance in Windows 10.
Best practices for using your browser
Your browser is your gateway to Office 365, so it can have an impact on performance, especially with the time it takes to load a page and how often you round trip to the Office 365 service.
Browsers in general
Here are some suggestions for browsers in general:
Browser-specific
Here are some suggestions for your specific browser:
Best practices for using Outlook and Outlook Web App
Reading, writing, and organizing email is a big part of everyone's day. Both Outlook and Outlook Web App (OWA) offer offline support. Using an email app on your smart phone is another useful alternative. Use the following options that best fit your needs:
Note
Here is some guidance on when to use Outlook or OWA. If disk space is not an issue on your device, Outlook has a full set of features and might work best for you. If disk space is an issue on your device, consider using OWA which has a subset of features, but also works best in an online situation. Of course, you can use either because they work well together.
Best practices for using OneDrive for Business
OneDrive for Business is designed from the ground up to work with your files online and offline. Once you set it up, synchronization of changes occurs automatically and reliably wherever and whenever you make them. If the network is slow, you can work with the offline version of the files.
The OneDrive for Business sync app comes with a SharePoint Online and Office 365 business subscription, or you can download the OneDrive for Business sync app for free. This app is also faster than using the Open in Explorer or Upload commands. For more information, see Set up your computer to sync your OneDrive for Business files in Office 365.
Here's some additional guidance for using the OneDrive for Business sync app:
Best practices for using OneNote
Every SharePoint team site has a built-in OneNote notebook and you can easily create your own. OneNote is a great way to collect timely information that you need every day to get tasks done. For example, many teams use OneNote as a collection point for weekly meetings, project notes, ideas, plans, and status reports. You can neatly organize this disparate information by using pages, sections, and tabs.
The beauty of OneNote is that you can access the content from virtually any device, whether a desktop, a laptop, a tablet, or a smart phone. And you don't have to worry about saving or synchronizing because OneNote does it for you.
For more information, see Microsoft OneNote.
Best practices for using Skype for Business and Lync Online
The following are general guidelines for using Skype for Business or Lync Online when your network is slow:
For more information, see Poor audio or video quality in Lync Online, or how to troubleshoot connection issues in Skype for Business.
Best practices for using SharePoint lists
Working with list data offline to 'scrub', analyze, or report data is a great way to minimize the impact of a slow network. You can read and write most lists from Microsoft Access 2019 and Microsoft Access 2016 by linking to them. You can also export a list to an Excel Table, which creates a one-way data connection between the Excel table and the list. Learn how to Work offline with tables that are linked to SharePoint lists.
For more information, see the section 'More about managing large lists' in Manage large lists and libraries in Office 365.
Best practices for customizing web pages
When you customize a web page, you may inadvertently cause poor performance with the page. A number of factors can have an impact, such as the complexity and size of the page, how many web parts are added, how many list or library items are initially displayed, and the way you code the page.
For more information, see Tune SharePoint Online performance.
Best practices for using Project Online
The following guidelines can help improve network performance.
For more information, see Tune Project Online performance.
What's the best way to report problems?
Microsoft continually improves the overall performance of Office 365 by monitoring the network, measuring bandwidth and latency, improving page load time, reducing disk I/O, redesigning pages to use Minimal Download Strategy, adding hardware to data centers and adding more data centers. For more information about checking your current status and reporting issues, see How to check Office 365 service health.
See also
Microsoft's Edge browser has a lot of challenges in the modern web world, not the least of which is Google's Chrome browser, which is still top dog for preferred browser usage. Microsoft, though, for its part is playing by the rules – that is, adopting open and agreed upon web standards to make its browser the friendliest.
Nonetheless, if there is one complaint we all hear about (and have experienced) is the YouTube website taking what seems like forever to load in Edge. Today, we'll explain why that is and how to get around the problem to make Edge behave just like Chrome.
Recently, Chris Peterson, the technical program manager at Mozilla (who oversees the Firefox browser), finally gave a detailed analysis and confirmation of what we all have experienced: YouTube is slower on Firefox and Edge.
YouTube page load is 5x slower in Firefox and Edge than in Chrome because YouTube's Polymer redesign relies on the deprecated Shadow DOM v0 API only implemented in Chrome. You can restore YouTube's faster pre-Polymer design with this Firefox extension: https://t.co/F5uEn3iMLR
— Chris Peterson (@cpeterso) July 24, 2018
Google's recent redesign of YouTube, which is named Polymer, uses the 'Shadow Document Object Model (DOM)' version-zero API, which is a form of JavaScript. It's that dependency on what is an older version of Shadow DOM that is the issue. Even Polymer 2.x supports Shadow DOM v0 and v1, but YouTube, ironically, has not yet been updated to the newer refreshed Polymer.
Google is using outdated APIs while the rest of the web world has moved on to adopt current standards. Since this is encoded in YouTube's page coding, it causes issues for other browsers that are complying with modern standards.
As to why Google would do this, Peterson wrote, 'I assume Google has metrics showing that the Polymer redesign increases Firefox and Edge user engagement more than the slow polyfills hurt it.' That is certainly a generous interpretation.
According to Peterson, this decision by Google results in Edge and Firefox being up to five times slower than Chrome – specifically with comments and related material seemingly taking forever to load.
For it's part, Kyle Pflug, who works on Edge for Microsoft says this issue will be sorted in time between the two companies:
Re: the YouTube kerfuffle - they’re committed to supporting the standard (and we’re committed to shipping it), so this will work itself out in time. In the meantime, you can use the workarounds Chris suggests to speed things up: https://t.co/ItmVxP7OBUhttps://t.co/LwnhJUvtRB
— Kyle Pflug (@kylealden) July 25, 2018
To make matters stranger, Google serves up the pre-Polymer YouTube website to Internet Explorer 11 by default. That means Google could do the same for Firefox and Edge, but it chooses not to ..
So users complain that 'Edge sucks' even compared to Internet Explorer 11 for YouTube. The problem is at Google's feet, however. Here's how to fix it.
Solution No. 1: Modify the cookie
Following the observed behavior that YouTube serves up a pre-Polymer YouTube experience to Internet Explorer 11 but not Edge, we can modify the saved cookie on the computer to spoof YouTube.
This trick was noted by Reddit user hamzah77, and it's very easy to do. Just follow these steps:
The downside with this approach is two-fold:
The E-mail message field is required.Biscaretti di Ruffia, Paolo. Get print bookNo eBook availableAmazon. Can I make a topic hidden or private?
Those downsides are more than acceptable given the resulting performance gain. YouTube is now just as fast as it used to be before Google futzed with things.
Solution No. 2: Tampermonkey script
The alternative to the above is to run Tampermonkey in Edge (or Firefox). The extension is a popular userscript manager that lets you auto-run scripts on specific websites.
Twitter user @hypertextc0ffee links to the Pastebin script that you can copy and paste to Tampermonkey. That script then runs anytime you land on YouTube and does the same as the trick above; it reverts to the old version of YouTube.
The Tampermonkey version has a few advantages over the editing the cookie:
The downside to Tampermonkey is Edge will load YouTube and then reload the page again with the script running. The result is not as fluid and a tad slower than using solution No. 1, but it still delivers the desired result.
Bonus solution: Use MyTube!
Finally, a third unofficial solution to this Edge and YouTube mess is to use something like MyTube! on your PC.
MyTube! has been around for ages and is one of the best YouTube clients available. It includes many advanced features, such as working on Xbox One, support for 4K video, mini-window, and picture-in-picture, and it has a modern, Fluent design.
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